AVP-Account Director SEA

Role Purpose

The Account Director is responsible for strategic client management, ensuring long-term client satisfaction, revenue growth, and acting as the main liaison between clients and internal teams.

Find and pitch complex opportunities from existing or Greenfields Account. Orchestrating with internal and external stakeholder for Core,ICT and IoT and Techco project

The role consists of: nurturing and fastening large enterprise account to use Indosat B2B products & services, a “close win”. All team members approach with effective and efficient manner, increase the exposure of Indosat B2B products & services in the market place and customer centric focus to maintain loyalty.

Responsibility

Sales Execution

• Plan and execute corporate sales activities for Indosat Business services.
• Evaluate and create program to improve customer productivity in term of services usage.
• Coordinate with Enterprise Sales Solution, Marketing, Product Development, Technical and other supporting functions concerning proposal preparation of offering solution and pricing that needed by customer.
• Coordinate with Major Events to retain customer and increase customer loyalty.
• Evaluate achievement of target production and revenue from Customer in Bank and Financial Segment

Account Management

• Prospecting customer and regularly update customer with Indosat B2B products and services
• Manage sales plan with sales team
• Validate & update customer credit rating
• Manage sales team activities
• Manage all sales team pipeline & sales forecast
• Cross/Up Selling
• Manage Bid
• Develop Sales Project Proposals
• Manage sales workforce
• Manage sales performance

Customer Management & Market Analysis

• Conduct reporting of the sales activities and performance
• Perform account monitoring and maintenance, Give feedback to Marketing, Product Development and Technical functions concerning trend of service need, market pricing and customer potential.

Sales & Campaign Management

• Issue and Distribute Marketing Collaterals
• Manage and track leads

Lead, initiate, and accomplish strategic project with strategic customers.

• Initiate new project, conducting and lead the action involving marketing, presales, provisioning after-sales team.

Team collaboration

• Execute and achieve functional goals given by Head of Division (Superior)
• Work co-operatively with other team members to accomplished delegated tasks assigned by managers
• Provide support, when appropriate, for the team in cases of absence or unavailability
• Provide continuous inputs on business process and systems improvement