EDM Delivery Manager

Join Kainos and Shape the Future

At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.

We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.

Ready to make your mark? Join us and be part of something bigger.

Main purpose of the role & responsibilities in the business:

As a Delivery Manager (Manager) at Kainos, you will be responsible for ensuring that Kainos’?innovative?digital services and platforms?meet?the user need and the outcomes agreed between Kainos and the client, whilst ensuring our delivery follows good governance and quality standards.?You will empower and support Kainos teams to perform well, learn and grow?in a manner that is consistent with Kainos company values.?You will leverage successful delivery?and strong client relationships to explore opportunities to win follow-on business with existing customers.??
The successful candidate will exhibit the following:

Delivery?

• Understand?critical success factors for the project?(beyond?the traditional measures:?on time, on budget and to agreed scope) and ensure?each work stream has?a plan in place to?achieve the?success factors.?
• Be responsible for achieving or exceeding profitability?targets?plus accurate and timely forecasting and reporting of project variables (revenue, staffing, work in progress, debt etc.).??
• Exploit opportunities?for adding value to the client, ensuring that expectations are proactively?managed?and issues are addressed promptly and appropriately.?

Team?

• Motivate and empower teams to create a positive and creative culture for our people to perform well, learn and grow.??
• Put people first & develop others – You’ll manage, coach and develop a small number of staff, with a focus on managing employee performance
• Ensure all team members have clear?goals, receive regular feedback?and have timely and constructive?appraisals.?
• Ensure team members have learning and development objectives to acquire?and maintain?the skills necessary for the project.?
• Have responsibility for?staffing?teams?and on-boarding of new team members.?
• Build?and maintain?constructive?and collaborative?relationships with the client, other suppliers and third-party stakeholders.??

Governance?

• Ensure appropriate project governance arrangements and technical quality standards are developed and followed throughout the project lifecycle.?
• Effectively manage project risks and issues, escalating?where?appropriate.???
• Comply, and ensure team members comply, with all?confidentiality and non-disclosure policies and agreements and ensure the security of information,?at all times.?

Business Development & Account Management?

• Support future growth by working closely with Sales, Account Leads & Account Management?teams,?assisting?where required?with?the sales/procurement cycle?to best position?Kainos?to?win?profitable?new business.?
• Promote successes Kainos-wide,?to?our customers and?to the market,?through case studies, award submissions, blogs, tweets etc.?
• Understand?the contracts and commercial terms applying to?our projects?and ensure that Kainos is not compromised by non-compliance.?
• Professional Development?and Growth?
• Contribute to continuous improvement initiatives within the Management Capability.?
• Understand?current thinking from?the Technology, Experience Design and Consulting capabilities?and drive alignment accordingly.?
• Encourage innovation in technology and process both within the project and outside the project.???
• Proactively?assist?with?recruitment?activities?to?enable stable?organisational growth.

Minimum (essential) requirements

• Minimum of 2 years demonstrable success managing the delivery of technology-based projects using agile methodology
• Substantial experience in managing and leading project teams including line management responsibility.?
• Evidence of developing and managing sound client-supplier?relationships and good knowledge of at least one industry vertical (e.g. Financial Services, Health or Government).??
• Broad technology experience,?awareness of?current?technology trends?and a solid understanding of contemporary software engineering practices and behaviours.?
• Experience of adhering to robust?project?governance and?technical?quality standards.?
• Proven ability to manage,?motivate?and empower?teams?and lead by example.?
• Strong commercial awareness and sound understanding of project dynamics.?
• Affable, credible and can communicate effectively with clients and colleagues, including formal presentations.?
• Excellent interpersonal skills.?
• Excellent team player capable of delivering results in less than perfect circumstances.?
• Have a natural willingness to share information freely.
• Mature, firm but non-confrontational style.?
• Highly flexible (including a willingness to work away from home base).
• A positive attitude to overcoming the challenges facing our clients.?
• We are passionate about developing people – a demonstrated ability in managing, coaching and developing members of your team and wider community.

Desirable

• Experience?of?user?research, analytics?and design disciplines?and their contribution to?the effective delivery of digital?services and platforms.?
• Evidence of securing significant follow-on business with an existing client.?
• Holds a?current and?recognised Project or Programme Management certification.
• Experience of project delivery aimed at digital transformation.?
• Evidence of innovating or leading initiatives to improve management?and leadership?practices within a?team or an?organisation.

Embracing our differences??

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive.?? We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are.?? We also believe every candidate deserves a level playing field.

Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.

We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.

Originally posted on Himalayas