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Ringkasan Yukerja
Lowongan Customer Support Trainer and Quality Assurance - Yogyakarta di Teleperformance kami kurasi dari JobStreet (kategori Pendidikan). Perhatikan lokasi kerja (Yogyakarta, Yogyakarta Special Region) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
🚀 Trainer and Quality Assurance Customer Support - US Market
Project: English Customer Support
📍 Location: Yogyakarta
🌙 Night Shift & Rotational Shift for US & EMEA Customers
We are looking for a skilled and motivated English-speaking Trainer & Quality Assurance (TQA) Specialist to join our growing team in Yogyakarta. This role is ideal for professionals with experience in customer support environments.
In this role, English proficiency at B2-C2 level is required as you will support global clients and customers.
What You Will Do:
• Deliver training programs in English for customer service teams
• Monitor and evaluate call, chat, and email interactions to ensure service quality standards are met
• Develop, enhance, and maintain QA frameworks in line with client expectations
• Provide coaching and constructive performance feedback to agents
• Collaborate closely with Operations to align training initiatives with business objectives
• Analyze QA and training metrics to identify gaps and drive continuous improvement
What We’re Looking For:
• English proficiency at CEFR B2-C2 level (spoken and written)
• Minimum 6 months of experience in a Training or Quality Assurance role
• Excellent communication, coaching, and interpersonal skills
• Strong understanding of customer service KPIs and quality performance metrics
✨ Why You’ll Love It Here?
Be Proud — Lead a team and build a career worth flexing.
Be Global — Manage overseas clients.
Be TP — Join a company that celebrates leadership, growth, and people-first culture.