Job Description
Full details about the role and requirements
Yukerja Summary
The Travel Reservations Representative role at Metacom Careers is curated from Bossjob (category Teknologi & IT). Note the work location (Pasay, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
- Assisted customers with cruise reservations, itinerary changes, cancellations, and booking inquiries through inbound and outbound calls.
- Provided accurate information regarding cruise packages, schedules, pricing, promotions, and travel requirements.
- Processed reservations, payments, refunds, and booking modifications while ensuring accuracy and compliance with company policies.
- Resolved customer concerns and complaints efficiently, delivering excellent customer service and achieving first-call resolution whenever possible.
- Recommended cruise upgrades, vacation packages, and additional travel services based on customer needs.
- Maintained detailed and accurate customer records using CRM and reservation systems.
- Met or exceeded key performance indicators (KPIs), including customer satisfaction, quality assurance, sales, and productivity targets.
- Collaborated with internal teams to ensure seamless customer experiences and timely resolution of complex issues.