Senior Quality Manager - Cikarang - WFO (ID: 690374)

Job Responsibilities:

• Manage and ensure all Quality Assurance (QA) and Quality Control (QC) activities covering incoming raw materials, in-process production, finished goods, and measuring equipment calibration.

• Develop, implement, and maintain the Quality Management System (QMS) and quality control systems, including inspection standards, testing methods, and compliance procedures in accordance with company standards and regulatory requirements.

• Manage the implementation and maintenance of the Integrated Management System, including ISO certifications and other quality standards required by the company.

• Plan, conduct, and evaluate internal and external quality audits, and ensure timely follow-up on audit findings.

• Manage and ensure effective customer complaint handling through Root Cause Analysis (RCA) and the implementation of Corrective and Preventive Actions (CAPA).

• Develop, monitor, and evaluate departmental Key Performance Indicators (KPIs) to ensure alignment with operational targets and the company's strategic objectives.

• Ensure the implementation of company policies, procedures, and standard operating procedures (SOPs), while initiating Continuous Improvement and Total Productive Maintenance (TPM) programs to enhance operational effectiveness and efficiency.

• Manage the department's budget, resource allocation, and operational requirements to support the achievement of business objectives.

• Lead, develop, and evaluate team performance through training, coaching, mentoring, performance appraisals, and talent management initiatives.

• Conduct workload analysis and manpower planning to improve organizational productivity and operational efficiency.

• Collaborate with cross-functional departments to ensure product quality complies with company standards, regulatory requirements, and customer expectations.

• Prepare and present periodic reports on quality performance, audit results, and quality improvement initiatives to Management and the Board of Directors.

Job Requirements:

• Bachelor's degree (S1) in a relevant discipline.

• Proven experience in leading teams and developing team performance and competencies.

• Strong knowledge of Quality Assurance (QA), Quality Control (QC), Quality Management System (QMS), ISO 9001, ISO 14001, ISO 45001, ISO 17025, Indonesian National Standards (SNI), and other applicable regulations.

• Proven experience in handling internal audits, external audits, and certification audits.

• Experience in Continuous Improvement, Total Productive Maintenance (TPM), Root Cause Analysis (RCA), Shop Floor Excellence, Lean Manufacturing, or Six Sigma will be considered an advantage.

• Strong leadership, communication, problem-solving, analytical thinking, and decision-making skills.