Production & After Sales (Mandarin Speaker)

About the role

PT Brexa Raya Indonesia is seeking a Production & After Sales Administrator (Mandarin Speaker) to join our client's team in Batam, Riau Islands. This is a full-time opportunity with a leading multinational manufacturer specializing in industrial automation, instrumentation, and process control solutions. In this role, you will support production coordination, order administration, and after-sales operations while serving as a key communication bridge between internal teams and Mandarin-speaking customers and business partners.

Key responsibilities

• Coordinate communication between the Production and After Sales teams, ensuring accurate information flow in Mandarin, English, and Indonesian.

• Process and monitor customer orders, production schedules, and delivery timelines to ensure on-time fulfillment.

• Handle customer inquiries, warranty claims, and after-sales support while coordinating with internal departments to resolve issues.

• Liaise with Production, Quality, and related departments to ensure customer requirements and quality standards are met.

• Maintain accurate records of customer orders, production status, after-sales activities, and related documentation.

• Translate product documents, technical specifications, reports, and business correspondence between Mandarin and English/Indonesian.

• Support meetings with customers and internal stakeholders by providing interpretation and administrative assistance.

• Prepare regular reports on production progress, order status, and customer feedback for management review.

What we're looking for

• Minimum Diploma (D3) in any relevant field.

• Minimum 2 years of experience in Production Control, After Sales Administration, Order Management, Sales Support, or a related role, preferably in a manufacturing environment.

• Fluent in Mandarin (spoken and written) and able to communicate effectively in English.

• Strong organizational, communication, and coordination skills with excellent attention to detail.

• Proficient in Microsoft Office, especially Excel, Word, and Outlook.

• Experience in customer service, order processing, or customer liaison is an advantage.

• Able to work independently, prioritize tasks, and solve problems in a fast-paced environment.

• Knowledge of production processes and manufacturing operations is preferred.

• Willing to learn, adaptable, and able to work collaboratively with cross-functional teams.

Apply now
If you meet the above requirements and are interested in joining our client's team, please submit your application including your CV, a cover letter highlighting your Mandarin language proficiency, and any relevant certifications. We look forward to hearing from you.