Founding Growth Account Executive (Client Success & Delivery)

Scale9X — Founding Team Roles

About Scale9X

Scale9X is an AI-powered Growth Leadership company. We help founders and leadership teams identify what's really constraining their growth, prioritise the right opportunities, and execute with confidence — combining strategic judgment, AI, and business intelligence. We're based in Indonesia; our clients span Southeast Asia, the Middle East, and India.

Scale9X is built as an AI-first company — every team member is expected to use AI daily to improve productivity, quality, speed, and decision-making.

We don't hire people to fill positions. We hire future leaders who want to help build Scale9X.

Job Description 1 — Founding Growth Account Executive (Client Success & Delivery)

Location: Jakarta, Indonesia (Hybrid)
Experience: 2–4 years (exceptional candidates with less experience are welcome)
Type: Full-time
Founding team

About the Role

You are one of our first hires, wearing two hats: you make every client engagement run flawlessly — owning onboarding, coordination, and the client experience end to end, working directly with founders and CEOs — and you help build Scale9X's brand and pipeline through content across our digital channels. As our client base grows, this role grows into leading Client Success for Scale9X.

Key Responsibilities

• Own the client relationship from onboarding to completion, building long-term trust
• Run onboarding and coordinate meetings, timelines, deliverables, and follow-ups
• Stand up and run our CRM and delivery tracking so nothing slips
• Use AI (Claude, ChatGPT, Gemini, Perplexity) to prepare briefs, reports, and presentations at a quality and speed that would normally need a small team
• Promote Scale9X across digital channels (LinkedIn and others) — posts, case studies, marketing collateral
• Spot opportunities to introduce further Scale9X services, and resolve issues proactively
• What Success Looks Like
• Clients consistently rate their experience highly and become repeat customers and advocates
• Projects are delivered on time, and nothing falls through the cracks
• AI is used to improve quality and efficiency every day

Requirements

• 2–4 years in Client Success, Account/Project Management, Consulting, SaaS, or a digital agency
• Excellent spoken and written English; strong executive communication and presentation skills
• Comfortable managing several senior stakeholders at once
• Strong organisation and an ownership mindset; works independently with close attention to detail
• Fluent — or a fast learner — with CRM and AI tools, used daily

Preferred: SaaS / consulting / agency background · content creation and social media (especially LinkedIn) · HubSpot, Salesforce, Notion, Google Workspace · experience with international clients

Growth Path

Growth Account Executive → Senior Client Success Executive → Client Success Manager → Head of Client Success