Manager Floor Of House

About the role

We are seeking an experienced Manager Floor Of House to join the team at Tangban Korean Resto. This is a full time position based in South Jakarta, Jakarta. As Manager Floor Of House, you will be responsible for overseeing all front of house operations, ensuring exceptional customer service and maintaining the highest standards of hospitality. This role is strategically important to our restaurant's success, as you will be the key leader responsible for creating memorable dining experiences for our guests whilst managing our floor team with professionalism and expertise.

Key responsibilities

• Supervise and manage all front of house staff, including servers, hosts, and bussers, ensuring they meet performance standards and company expectations

• Maintain exceptional standards of customer service by greeting guests, addressing concerns, and ensuring satisfaction throughout their dining experience

• Train and mentor floor staff on service protocols, menu knowledge, and restaurant policies to ensure consistent excellence

• Manage table assignments, seating arrangements, and guest flow to optimise dining experiences and operational efficiency

• Monitor and maintain cleanliness and presentation standards of the dining area, restrooms, and front-of-house facilities

• Handle customer complaints and resolve issues professionally and promptly to maintain positive relationships

• Coordinate with kitchen and back-of-house teams to ensure seamless service delivery

• Manage reservations, walk-in guests, and special requests with attention to detail and flexibility

• Assist with inventory management of front-of-house items such as glassware, cutlery, and linens

• Ensure compliance with health and safety regulations and restaurant policies at all times

What we're looking for

• Minimum 3-5 years of experience in front of house management or supervisory roles within the hospitality or restaurant industry

• Proven track record of managing and motivating service teams to achieve high performance standards

• Excellent communication and interpersonal skills with the ability to work effectively with diverse teams and guests

• Strong organisational and multitasking abilities to manage multiple priorities in a fast-paced environment

• In-depth knowledge of food and beverage service standards, dining etiquette, and restaurant operations

• Problem-solving skills and the ability to handle customer complaints with professionalism and grace

• Fluency in Indonesian and English is essential; additional language skills are advantageous

• Knowledge of Korean cuisine and dining culture is preferred but not essential

• Physical stamina and the ability to work extended hours, including evenings, weekends, and public holidays

• Professional appearance and demeanour consistent with upscale restaurant standards

What we offer

At Tangban Korean Resto, we are committed to creating a positive and rewarding work environment for our team members. We offer competitive remuneration packages commensurate with experience and performance. We provide ongoing training and development opportunities to support your professional growth and career advancement within the hospitality industry. Our team benefits from a supportive workplace culture that values excellence, teamwork, and continuous improvement. We offer flexible scheduling where possible and recognise the hard work and dedication of our staff through performance incentives and recognition programmes.

About us

Tangban Korean Resto is a premium Korean restaurant located in South Jakarta, dedicated to delivering authentic Korean culinary experiences and exceptional hospitality to our valued guests. We pride ourselves on offering high quality cuisine, warm hospitality, and a welcoming atmosphere that celebrates Korean culture and traditions. Our mission is to create memorable dining experiences that keep guests returning to our establishment. We are passionate about maintaining the highest standards of service excellence and fostering a workplace where our team members can thrive and develop their careers in the dynamic hospitality industry.

Apply now

If you are an experienced front-of-house manager with a passion for hospitality and a commitment to excellence, we would love to hear from you. Please submit your CV, a cover letter outlining your relevant experience, and contact details to our recruitment team. Join Tangban Korean Resto and be part of a team dedicated to delivering exceptional dining experiences.