Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Guest Relations Officer (GRO) di IAS Hospitality Indonesia kami kurasi dari JobStreet (kategori Teknologi & IT). Perhatikan lokasi kerja (Cengkareng, Jakarta) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
About the role
Provide assistance to guests at Bandar Udara Internasional Soekarno-Hatta lounge, including seating arrangements, flight information, and support for guests with special needs. Monitor the lounge regularly to ensure guest comfort and coordinate with operational teams to maintain service standards.
Key responsibilities
Provide assistance to guests, including helping with seating arrangements according to guest needs
Collect feedback and Customer Satisfaction Index (CSI)
Monitor lounge area regularly to ensure guest comfort and needs are met
Provide departure reminders to guests approaching flight times
Assist guests in obtaining flight information, including schedule changes and departure gates
Provide assistance to guests with special needs, including elderly guests, guests with disabilities, and families travelling with children
Handle guest questions, requests, and complaints in a friendly, prompt, and professional manner
Coordinate with operational teams to ensure lounge service runs smoothly
Execute duties according to standard operating procedures and company service standards
About you
Minimum Diploma 1 (D1) education, preferably in Hotel Management, Tourism, Hospitality Management, or related field
Experience in hospitality, hotel, lounge, airline, guest relations, customer service, or front office is an advantage
Fresh graduates with hospitality internship experience are welcome to apply
Active communication ability in English; proficiency in other foreign languages is an advantage
Very good communication and interpersonal skills
Neat and professional appearance according to company grooming standards
Physical posture and condition that support service delivery and mobility in lounge area
Friendly, confident, responsive, proactive, and strong service mindset
Able to handle guest needs and complaints professionally
Able to work individually and as part of a team
Willing to work on shift system, including weekends and public holidays
Willing to be placed at Bandar Udara Internasional Soekarno-Hatta, Jakarta
Able to join as soon as possible