Associate Director, Customer Onboarding, Implementation & Training

Title:Associate Director,CustomerOnboarding, Implementation & Training

College Board -BigFuture?Division?– Recruitment & Enrollment Solutions?unit?

Location:This is a remote role. Candidates wholive near CBoffices have theoptionof being fully remoteor hybrid (Tuesday and Wednesday inoffice). All CB employeesare required tooccasionally travel tomeet in person for business purposes.

Role Type:

• This is a full-time position

About the Team??

The Recruitment & Enrollment Solutions?(RES)?team is?comprised?of dedicated and experienced professionals committed tothe sales,?support?and long-term successof?the College?Board’s market-leading enrollment solutions. Through consultative?engagement and customer success methodologies, the team supports more than 1,200?higher education institutions annually –?providing?strategic insights,?adoption?support?and guidanceon how to?leverage?the College Board’s Search & Connections suite?toachieve enrollment goals.??

AbouttheOpportunity???

The Associate Director,CustomerOnboarding, Implementation & Trainingwill support successful adoption and long-term engagement of higher education partners using College Board products, including Search, Connections, and related Enrollment Solutions offerings.?This role brings together customer experience, product adoption, and instructional design to ensure institutions are equipped to effectively use our enrollment services tools in support of their admissions and recruitment goals.Your work directly supports sales,?customer success, retention, 3rdparty partner?success,?and individual client needs across the Recruitment and Enrollment Solutions team (RES). ??

In this role, you will:??

?Onboarding&PartnerImplementation40-45%

• Lead end-to-endonboardingexperiences for new higher education partners, ensuring a seamless transition from sales tosuccessful product adoption

• Develop and execute customized implementation plans aligned withthe features available in each Search subscription plan

• Serve as a trusted advisor, helping clients integrate College Board tools intotheir admissions and enrollment workflows

• Partner with Customer Success and Sales tosupportonboardingmilestones, implementation timelines, and early adoption indicators

Training,Enablement& Learning Experience Design 35-40%

• Design and deliver engaging training programs (live, virtual, andin-person) tailored tomultiplehigher education audiences

• Facilitate webinars, workshops, and presentations using Zoom and similar platforms

• Develop scalable, self-service resources (guides, videos, toolkits, LMS content) tosupportongoing client success

• Apply instructional design best practicestocreate effective, user-centered learning experiences

• Produce high-quality content, including presentations, guides, videos, and digital assets

• Contribute tothe developmentoftraining contentand pathwayswithinaLearning Management System (LMS)

Customer Insights, Experience and Cross-Functional Enablement20-25%

• Champion a high-quality customer experience acrossonboarding,Implementationand training touchpoints

• Gather and synthesize client feedback toidentifyneeds andimprove training programs and product adoption

• Partner cross-functionally withProduct,GotoMarket,Sales, andCustomerSuccess teams

?About You??

• Deep understandingof higher education recruitment strategies, challenges, and trends

• Familiarity with College Board products and services that support higher education, including Search and Connections

• Customer-centric mindset with a focuson driving adoption and measurableoutcomes

• Ability totranslate complex tools and concepts intoclear, engaging learning experiences

• Strongorganizational, project management, and prioritization skills

• Collaborative, adaptable, and comfortable working in a fast-paced environmentacross multiple teams

• Manages multiple priorities and delivers high-qualityoutcomes

• Navigates ambiguity and translates it intoactionable plans

• Effectively usesproductivitytools such asMonday.com,Outlook,Slack, SharePoint,Zoom Webinars,andotherinternal knowledge systems

Minimum Qualifications

• A bachelor’s?degree?is?required.??

• 3-5+ yearsof experience inonboarding, implementation, training, customer success,or related roles

• Strong understandingof higher education admissions, enrollment management, and recruitment challengesand needs

• Excellent communication, presentation, and written skills, with the ability toengage diverse audiences

• Experience designing and delivering virtual and in-persontraining, including webinars

• A willingness totravel 3-5 times per year tosupport key events and team initiatives.??

Technical & Platform Experience

• Experience with CRM and enrollment platforms such as Slate and Salesforce

• Familiarity withHighspot,LearnUpon,orother Learning Management Systems (LMS)

• Proficiencywith Zoom Webinars, Slack, SharePoint, Canva, Drupal, and Jira

• Experience creating digital learning content, including videodevelopment and editing

• Experience using tools likeMonday.comor similar systems

All roles at College Board require:

• A passion for expanding educational and careeropportunities and mission-driven work

• Curiosity and enthusiasm for emerging technologies, with a willingness toexperiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.

• Clear and concise communication skills, written and verbal

• A learner's mindset and a commitment togrowth: welcoming diverse perspectives, giving and receivingtimely, respectful feedback, and continuously improving through iterative learning and user input.

• A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.

• A collaborative and empathetic approach: working across differences, fostering trust, and contributing toa cultureof shared success

• Authorization towork in the United States

AboutOur Process

• Application review will begin immediately and will continue until the position is filled.This role is expected toaccept applications for a minimumof 5 business days.

• Whilethehiring processmay vary, it generallyincludes:resume and application submission, recruiter phone/videoscreen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks.

What WeOffer

AtCollegeBoard, weoffer more than a paycheck- we provide a meaningful career, a supportive team, and a comprehensive package designed tohelp you thrive.We’rea self-sustaining nonprofit that believes in fair and competitive compensation grounded in your qualifications, experience, impact, and the market.

A Thoughtful Approach toCompensation

• The hiring range for this role is $56,000-$95,000

• Your exact salary will dependon your location, experience, and how your background compares toothers in similar roles at the College Board.

• We aim tomakeour bestoffer upfront, rooted in fairness, transparency, and market data.

• We adjust salaries by location toensure fairness, nomatter where you live.

You’llhaveopen, transparent conversations about compensation, benefits, and whatit’slike towork atCollegeBoard throughout your hiring process. Checkoutourcareers pagefor more.

Originally posted on Himalayas