Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Operations Specialist (Full Remote, Fluent in English is required) role at ATech Solution is curated from JobStreet (category Kerja Remote). This role is marked as remote — check timezone and location requirements on the official listing. Yukerja.com is not the employer — applications are handled on the official source site.
Responsibilities
Customer service:
Delivering exceptional service to internal stakeholders and customers
Issue resolution: Identifying, communicating, and resolving issues that impact customer order fulfillment.
Communication: Maintaining quality standards of communication and support customers.
Relationship building: Working closely with Regional Teams and Hong Kong key partners to maintain strong relationships.
Operations:
Tasks execution based on existing SOP (Standard Operation Procedure)
Coordinating tasks and resources, preparing reports
Identifying and solving problems
Troubleshooting issues and overseeing resolutions
Maintaining records and accurate data input
Tasks include, but are not limited to, customer communication, internal data updates, accounting data entry, invoicing, and receivables.
Qualifications
Diploma or degree in business administration, accounting, or a related field
2+ years of experience in Customer Service, Operations, or Accounting (Fresh graduates are welcome to apply)
Accounting background is preferred
Fluency in English (spoken and written)
Attention to detail: A strong focus on accuracy and a results-driven approach
Communication skills: The ability to communicate clearly and effectively, both orally and in writing, to understand issues and convey solutions